Direct Debit Request (Terms and Conditions)

 

These terms and conditions including the online form completed by you comprise the service agreement between you and us (Australian Power and Gas Pty Limited ABN 26 118 609 813) for the automatic payment of funds from your designated account for the payment of your bill or scheduled payments with us.

 

Your Direct Debit Request

By accepting the terms and conditions, you warrant that you are the bank account holder and request and authorise us to take payments from the account nominated in the online form completed by you, when payments become due to us for services we have provided.

 

You acknowledge that it may take up to five business days for your payments under this agreement to commence and that you will be responsible to arrange for payment of any bill issued prior to the commencement of your payments.

 

1.0 What is direct debit?

Direct debit is a payment arrangement that automatically deducts money from your nominated bank account to pay for regular bills. Direct debit through the Bulk Electronic Clearing System is not available on all accounts.

 

2.0 What is a nominated account?

The Direct Debit Request allows you to have your payment debited from a bank, credit union or building society account. You should check your account details against your account statements issued by your bank or financial institution. To set up direct payments from your credit card (Visa, Mastercard or American Express), go to our secure site at australianpowerandgas.com.au/pay and follow the prompts.

 

3.0 How does it work?

3.1 Total bill amount direct debits

In lodging a Direct Debit Request, you have requested and authorised us to debit your nominated account when payments become due to us for services we have provided. Your nominated account will be debited on the Due Date of each bill. If your bill is due on a day that is Saturday, Sunday or a public holiday (including bank holidays), then it may be due on the next day that your bank opens for business. If you are unsure as to when the debit will be processed to your nominated account, you should contact your bank or financial institution.

3.2 Regular payment direct debits

In lodging a Direct Debit Request, you have requested and authorised us to debit your nominated account when scheduled payments become due to us for the amount you have chosen to pay. If your payment is scheduled on a day that is Saturday, Sunday or a public holiday (including bank holidays), then it may be debited on the next day that your bank opens for business. If you are unsure as to when the debit will be processed to your nominated account, you should contact your bank or financial institution.

 

4.0 How will you know when my nominated account will be debited?

4.1 Total bill amount direct debits

We will still send you your bills through your preferred delivery method. Each account will advise you of the Due Date. This is the date the payment will be debited from your nominated account.

 

4.2 Regular payment direct debits

The date of payment will be as per your chosen schedule. This is the date the payments will be debited from your nominated account. You can view or change your schedule via Online Services.

 

5.0 How can you change your direct debit authorisation?

You can change your direct debit authorisation via our Online Services at australianpowerandgas.com.au/onlineservices.

 

 

6.0 How can we change your Direct Debit arrangements?

From time to time we may alter your direct debit arrangements. These changes may include altering the withdrawal date, stopping an individual withdrawal, changing the withdrawal frequency date and other changes to the terms. We will provide you with written notice of least 10 business days ahead of these changes taking place. If you do not accept these changes you may cancel the direct debit arrangement, in line with clause 5.0.

 

7.0 What happens if your account has insufficient funds or payment is declined for other reasons?

7.1 Fees and charges

If the withdrawal is declined by your bank or financial institution you are responsible for payment of any fees issued by your bank or financial institution. We will send you a notice requesting immediate payment via alternative means and have the right to cancel this agreement by providing written notice if a withdrawal is declined on two consecutive occasions. We may also charge you, and you will be liable for, any fees and charges incurred by us as a result of a withdrawal declined by your bank or financial institution, which will be detailed in a subsequent bill.

 

7.2 Prompt Payment Discount

If the withdrawal is declined, you may also lose any Prompt Payment Discount that was applied if the subsequent payment is made after the due date.

 

8.0 What happens when you cease to be a customer?

8.1 Total bill amount direct debits

Your final bill will be sent as normal and this will be the last direct debit performed.

 

8.2 Regular payment direct debits

Your final bill will be sent as normal which needs to be paid in full by the due date. Should you not pay it in full; we will continue to take regular payments until your account is paid in full.

 

9.0 Your responsibilities

9.1 You must ensure that your nominated account can accept direct debits through the Bulk Electronic Clearing System.

 

9.2 You must ensure that the account details you have provided are correct. You are advised to check with your financial institution your account details before completing this Direct Debit Request.

 

9.3 You must ensure you have sufficient clear funds available in the nominated account by the due date to allow payment of your bill.

 

9.4 If you cancel your Direct Debit arrangement through your financial institution, you must notify us as soon as practicable after the cancellation.

 

10.0 Your right to privacy

We will only use your personal information including your bank account details in accordance with our privacy policy which is available at australianpowerandgas.com.au or by calling us on 133 298. The bank may require such information to be provided in the event of the claim or relating to an alleged incorrect or wrongful debit.

 

11.0 What if your withdrawal is incorrect?

If you believe there has been an error with your direct debit arrangement, please contact us on 133 298 or email us at enquiries@australianpowerandgas.com.au and we will seek to resolve your query. If we are unable to find a resolution you can refer the matter to your Financial Institution. Your Financial Institution may require your records and account details to be provided in the event of a claim or relating to an alleged incorrect or wrongful debit. If we are unable to substantiate the reason for a withdrawal, you will be entitled to a refund of the amount withdrawn.